Accessibility Statement for The Cayo Hueso Resorts Website

The Cayo Hueso Resorts is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

The Cayo Hueso Resorts takes the following measures to ensure accessibility of The Cayo Hueso Resorts Website:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Subscribe to AQA, a WCAG 2.1 AA automated website scan tool to ensure technical compliance.
  • Hire outside consultants to manually scan our site to uncover elements not discovered by the AQA tool as well as to provide additional recommendations for greater compliance.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Cayo Hueso Resorts Website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of The Cayo Hueso Resorts Website. Please let us know if you encounter accessibility barriers on The Cayo Hueso Resorts Website:

  • Phone: 305-797-1500
  • Mailing address: 513 United Street, Key West FL 33040
  • Email: [email protected]

We try to respond to feedback within 24 hours. Over weekends, vacations, and holidays, there may be a longer response time.

Compatibility with browsers and assistive technology

The Cayo Hueso Resorts Website is designed to be compatible with the following assistive technologies:

  • The latest versions of Microsoft Internet Explorer and Edge, Google Chrome, Safari, and Mozilla Firefox are all compatible browsers.

Technical specifications

Accessibility of The Cayo Hueso Resorts Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • PHP

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of The Cayo Hueso Resorts Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for The Cayo Hueso Resorts Website:

  • image missing alt attribute
  • linked image missing alt attribute
  • skip links do not exist in the page
  • missing LANG attribute for HTML tag

Assessment approach

The Cayo Hueso Resorts assessed the accessibility of The Cayo Hueso Resorts Website by the following approaches:

  • Self-evaluation - the entire site was tested using UsableNet AQA, an enterprise-level accessibility reporting tool based on the technology provided by the WAVE Web Accessibility Evaluation Tool, created by, a third-party authority in web accessibility. The site is tested periodically to ensure any added or edited content and code conforms with the latest accessibility guidelines, as reported by the WAVE tool.
  • External evaluation - we hire outside consultants to manually scan our website using assistive technologies and provide additional recommendations that the AQA tool does not uncover.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

The Cayo Hueso Resorts

Formal complaints

We aim to respond to accessibility feedback within 1 business day and to propose a solution within 10 business days. You are entitled to escalate a complaint to The Cayo Hueso Resorts, should you be dissatisfied with our response to you.

This statement was created on September 6, 2019 using the W3C Accessibility Statement Generator Tool.